Effective Date: 02-May-2025

Statutory Consumer Rights (“Lemon Law”)

In full alignment with Part III of the Singapore Consumer Protection (Fair Trading) Act (CPFTA), all general consumer goods sold on our site are protected against manufacturing faults or functional failure. If a product is delivered defective or not as described, consumers hold an absolute statutory right to claim a resolution within 6 months of purchase. [1, 2]

Remediation Process

• First Instance: We will coordinate a complete repair or an identical item replacement at no extra charge to you (we absorb all associated carriage costs). [1]
• Alternative Instance: If an effective repair or replacement is impossible, disproportionately expensive, or delayed unreasonably, you are fully entitled to a price markdown or a full cash refund. [1]

Change of Mind / Voluntary Returns

Please choose carefully. Under Singapore consumer guidelines, merchants are under no legal obligation to grant returns or cash refunds for simple changes of mind, incorrect sizing selections, or damage caused by post-delivery misuse or self-repair attempts. [1, 2]

Processing Timelines

Once a return is received, evaluated, and approved, your refund will be completed internally within 3 business days. Funds are credited back to your original payment route; bank-specific processing may require an additional 3 to 8 business days to display on your statements. [1]